Sanctuary Detailing – Booking & Refund Policy

At Sanctuary Detailing, we provide professional car detailing and valeting services. Every booking represents a dedicated slot in our schedule, and our team plans our day around your appointment. To ensure clarity and fairness, the following policies apply:

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1. Deposits & Bookings

• A deposit is required to secure any booking.

• Deposits are non-refundable under all circumstances.

• Booking your vehicle reserves our time, staff, and resources. Once your appointment is scheduled, that time cannot be offered to another client.

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2. Weather & Rescheduling

• For services such as paint correction or ceramic coating, if extreme weather prevents work, we will reschedule your appointment to the next available date.

• Valeting services are generally not rescheduled due to weather.

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3. Cancellations

• Cancellations or no-shows will result in the loss of the deposit, regardless of reason.

• Our business relies on booked appointments; missing a scheduled appointment means we miss a day’s work.

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4. Business Operations

• We operate professionally and run a schedule that cannot be adjusted on a whim.

• Deposits and bookings are strictly to secure our time and service, not to guarantee flexibility for last-minute changes.

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5. Summary
Booking with Sanctuary Detailing confirms that you understand:

• Deposits are non-refundable.

• Appointments are scheduled based on our availability, not personal convenience.

• Weather may affect certain services, but only in cases of extreme conditions.

• Missing your appointment does not entitle you to a refund.

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We value your business and take pride in delivering top-quality service. This policy ensures fairness to all clients and protects the operation of our business.