FAQs - Appointment DepositsÂ
As of July 2023, DetailingSanctuary will require deposits on all appointments in order to be scheduled in the calendar.
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Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you. Unfortunately, over the last few weeks, we have seen a significant increase in last-minute no-shows and cancellations.
Based on the total price of your services, appointment deposits will be 25%. This is a non-refundable deposit. If you need to cancel or reschedule within 24 hours of your appointment, a new deposit must be made for the new appointment.
Is the deposit an extra fee?
No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is £400, and your deposit was £50, then at the time of checkout, you’ll only pay £350 (don’t worry, we’ll keep track of it all).
Why do I have to place a deposit for my appointment?
We’ve seen an increase in no-shows and last-minute cancellations or reschedules. This creates significant challenges for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).
What if there’s bad weather?
For mobile jobs, weather plays a big role in when and where we can work. If the weather is bad, we’ll simply reschedule your appointment (no additional deposit is needed).
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